Some participants hesitated to explore because they were worried about breaking something. Before introducing a feature, we showed how to leave the screen, go back, or undo an action when that option was available.
Practicing the recovery step made the lesson less dependent on a volunteer stepping in. It also helped us distinguish an unfamiliar control from an action with a real consequence.
In practice
- Practice a harmless mistake and its recovery.
- Point out actions that cannot be undone.