Teaching notes

Practical notes from our technology classes.

November 14, 2024

Everyday scams

Practice what to do when a message pressures someone to act.

October 18, 2024

AI call scams

Verify an urgent call even when the voice sounds familiar.

September 3, 2024

Online payments

Review the merchant, total, and confirmation before calling checkout complete.

August 9, 2024

AI text scams

A polished message is not proof that the sender is genuine.

July 22, 2024

Error recovery

Showing how to go back before asking someone to try something new.

June 17, 2024

Patient portals

Finding messages and documents should not depend on knowing where a download went.

May 30, 2024

AI video scams

Check the claim behind a video instead of relying on visual clues.

April 8, 2024

Online booking

An appointment is not finished until the confirmation can be found.

February 26, 2024

Repetition

Repeat the whole task, including finding the result afterward.

January 15, 2024

Tracking progress

Can someone complete a useful task without a volunteer taking over?

December 5, 2023

Clear language

Instructions should match the words on the screen.

November 28, 2023

Troubleshooting

Change one thing at a time and check whether it helped.